Frequently Asked Questions
PREPPY BEAUTY FAQ
Your Questions Answered!
Yes! We are committed to being cruelty-free, ensuring that none of our products are tested on animals. We believe in ethical beauty and want you to feel good about what you use!
All our products are carefully crafted and manufactured to the highest standards. We ensure each product meets quality and safety guidelines for your beauty routine.
Our products are designed to suit a wide variety of skin types, including sensitive skin. We formulate with gentle ingredients, but we always recommend doing a patch test before full application if you have particularly sensitive skin.
We carefully select high-quality ingredients for each of our products, prioritizing skin-friendly, effective elements that enhance beauty while being gentle on the skin. You can find the full ingredient list on each product’s packaging and website page.
If you're not completely satisfied with your purchase, we offer a hassle-free return policy within 30 days of purchase. Please ensure the product is unused and in its original packaging. For more details, reach out to our customer service team.
You can reach our friendly customer support team via email or phone. Check our "Contact Us" page for full details, and we'll be happy to assist you with any inquiries or concerns.
Each product page on our website contains detailed information, including product benefits and best-suited skin types. You can also consult our beauty experts for personalized recommendations by contacting our support team.
Yes, we offer international shipping to various countries. Please check our shipping policy for details on availability, delivery times, and costs.
Yes, we offer gift cards that can be purchased on our website. They make the perfect gift for any beauty lover!
Once your order is shipped, you'll receive an email with a tracking number. Use this number on our website or the courier's site to track your order in real time.
Yes! First-time customers can often enjoy special promotions and discounts. Check our homepage or sign up for our newsletter to receive exclusive offers.
We're always looking for passionate beauty enthusiasts to join our ambassador program! To apply, please visit our "Become an Ambassador" page for details.
If you need to make changes to your order, please contact our customer service team as soon as possible. We’ll do our best to accommodate changes before the order is processed.
We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other digital payment options as displayed at checkout.
Unfortunately, we do not allow the combination of multiple discount codes. Only one code can be applied per order.
Shipping times vary based on your location. Typically, domestic orders arrive within 5-7 business days, while international orders may take longer. A more specific time frame will be provided at checkout.
Yes, most of our products are gluten-free. Please check each product page for specific ingredient information if you have any allergies or sensitivities.
We care about sustainability! While we do not currently have a recycling program, we encourage you to recycle our packaging according to your local recycling guidelines.
Our products typically have a shelf life of 12-24 months. Please check the packaging for specific expiration dates and storage recommendations.
We occasionally offer free samples with purchases or during special promotions. Keep an eye on our website and social media for opportunities to try our products!
Sign up for our newsletter, follow us on social media, and check our website regularly to stay updated on the latest product launches and promotions!
Yes, we can ship to P.O. boxes within the United States. Please note that delivery to P.O. boxes may take longer than standard shipping.
If you're interested in purchasing Preppy Beauty products in bulk, please contact our customer service team for more information on bulk order options and pricing.
If you're not satisfied with your purchase, you can return it within 30 days for a refund or exchange. The product must be unused and in its original packaging. Contact our customer service for assistance.
We are committed to sustainability by using recyclable packaging and sourcing high-quality, environmentally-friendly ingredients. We continue to look for ways to improve our impact on the environment.
We love to hear your feedback! You can leave a review directly on our product pages. Simply find the product you purchased, scroll down to the reviews section, and share your experience!
We're working on launching a subscription service for our most popular products! Stay tuned for updates on how you can receive your favorite Preppy Beauty items on a regular basis.
There's no strict limit on most of our products, but we do reserve the right to limit quantities for certain promotional items or during high-demand periods.