Shipping policy

SHIPPING POLICY FOR PREPPY BEAUTY

 

Effective Date: August 2, 2024

 

Thank you for shopping with Preppy Beauty! We want to ensure that your shopping experience is smooth, enjoyable, and hassle-free. This Shipping Policy outlines the details of our shipping practices to keep you informed about the delivery of your purchased items.

 

 

The list of countries that we currently deliver to will be displayed during the check-out process. Delivery lead times will vary according to the destination and will be confirmed to you once the product is shipped.

 

Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments. If we are unable to ship products within the time specified or thirty (30) days of a properly completed order, we may request your consent to a delay in shipping. Absent this consent, we will cancel your order and provide a refund, including shipping fees, within seven (7) working days.

 

It is your responsibility to provide us with complete and accurate delivery address information. We will not be liable if you supply us with incomplete or inaccurate information.

 

You will pay all shipping and handling charges specified during the ordering process. Shipping and handling charges are reimbursement for the costs we incur in the processing, handling, packing, shipping, and delivery of your order. The costs of delivery will be displayed to you on our Website before you finalize your order; please check these carefully, you consent to this charge when you submit your order.

 

When your product is shipped from our warehouse, we will send you a dispatch confirmation email. Please note that products may arrive in separate parcels and may require a signature. The estimated delivery time will be confirmed to you in your dispatch confirmation email. If we do not meet this delivery time, you are entitled to cancel your order by emailing us at support@preppybeauty.com. We may contact you to offer an alternative solution to reimbursement and re-delivery of your products. In the absence of your consent for an alternative, we will refund all amounts paid, including shipping fees, within fourteen (14) working days after the date on which your order is terminated for non-delivery.

 

A product will be your responsibility from the time we deliver the product to the address you gave us. The risk of loss and title for products purchased pass to you upon delivery.

 

  1. Shipping Methods and Timeframes:

We offer various shipping methods to accommodate your preferences. The available options and estimated delivery timeframes are presented during the checkout process. Please note that delivery times may vary depending on the shipping destination, item availability, and any unforeseen circumstances beyond our control.

 

  1. Processing Time:

Orders are typically processed within 5-10 business days after payment confirmation. However, during peak seasons or promotional periods, processing times may be slightly longer.

 

  1. Shipping Costs:

Shipping costs are calculated based on the shipping method chosen and the destination of the package. The total shipping cost will be displayed during the checkout process before you finalize your order.

 

  1. Shipping Destinations:

Preppy Beauty currently ships to addresses within United States. If you are located outside these regions, please contact our customer support team at support@preppybeauty.com for further assistance.

 

  1. Order Tracking:

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the status and estimated delivery date of your package.

 

  1. Delivery Times:

Delivery times may vary based on your shipping address and the selected shipping method. Estimated delivery times are provided during the checkout process, and while we strive to meet these timelines, occasional delays due to external factors may occur. Preppy Beauty is not responsible for any delays caused by shipping carriers or unforeseen circumstances.

 

  1. Order Status and Updates:

You can check the status of your order by logging into your account on our website. If you have any questions or concerns about your order, please reach out to our customer support team at support@preppybeauty.com.

 

  1. Shipping Restrictions:

Certain items may be subject to shipping restrictions due to size, weight, or other limitations. If any items in your order are affected by these restrictions, we will notify you promptly and offer alternative options if available.

 

  1. Shipping Insurance:

To ensure the safe delivery of your items, we provide shipping insurance for all orders. In the rare event that your package is lost or damaged during transit, please contact our customer support team, and we will initiate the necessary steps to resolve the issue promptly.

 

  1. Customs and Duties:

For international orders, additional customs duties, taxes, or import fees may apply upon delivery. These fees are the responsibility of the recipient and are not included in the total order cost or shipping charges. We recommend checking with your local customs office for information on potential fees.

 

  1. Address Accuracy:

Please ensure that the shipping address provided during checkout is accurate and complete. Preppy Beauty is not responsible for packages delivered to incorrect addresses due to customer error.

 

If you have any questions or need further assistance regarding our Shipping Policy, please don't hesitate to contact our customer support team at support@preppybeauty.com. Thank you for choosing Preppy Beauty, and we look forward to delivering a delightful shopping experience to you!