Refund policy

All sales are final, non-cancellable, and non-refundable after our 30 day return policy, except as specified under Section 16 and this Section 17 and if a 90 Day return policy or other amount of days have been specified for specific products. We do offer a 90 Day return policy on some of our products and that will be labeled in our product description page. We do not accept returns of other products after our regular 30 day return period.

 

You are entitled to a refund in the event that the product arrives damaged. This does not affect your statutory rights. In the event your claim is justified, the purchase price and the shipping costs will be refunded. To request a refund, you must contact our customer service team by writing to us at support@preppybeauty.com within forty-eight (48) hours of delivery. We may request photos of the product and a copy of your confirmation email.

 

Any refunds will be issued based on the original form of payment. If you paid via bank transfer, you need to give this information to our customer service staff when you initiate the return so that we can refund the money directly to your account.

 

For any requests for a refund, you must contact our customer service team by writing to us at support@preppybeauty.com, including details of your name, your geographical address, the order number and reason for the request, your phone number, and your email address.